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In 2014, the service reliability and quality indicators established by the executive authorities of the Russian constituent entities in the field of state tariff regulations pursuant to the regulations of all branches of JSC IDGC of the North-West were achieved (composite index K is equal to zero or high).
| Branch | Indicator | 2014 | Service reliability and quality composite index, K composite | |
|---|---|---|---|---|
| target | actual | |||
| Arkhenergo | reliability level | 0.0982 | 0.0486 | 0.65 |
| quality level | 0.8975 | 0.8367 | ||
| quality level TS | 1.5490 | 1.1300 | ||
| Vologdaenergo | reliability level | 0.0632 | 0.0308 | 0.65 |
| quality level | 0.8975 | 0.7395 | ||
| quality level TS | 1.3406 | 1.0700 | ||
| Karelenergo | reliability level | 0.2750 | 0.0616 | 0.65 |
| quality level | 1.0102 | 0.8802 | ||
| quality level TS | N/A | |||
| Kolenergo | reliability level | 0.0437 | 0.0537 | 0 |
| quality level | 0.8975 | 0.9275 | ||
| quality level TS | 1.5418 | 1.0800 | ||
| Komienergo | reliability level | 0.0315 | 0.0272 | 0 |
| quality level | 0.8975 | 0.7838 | ||
| quality level TS | 1.2118 | 1.1000 | ||
| Novgorodenergo | reliability level | 0.243 | 0.1390 | 0.65 |
| quality level | 1.0102 | 1.0018 | ||
| quality level TS | N/A | |||
| Pskovenergo | reliability level | 0.0940 | 0.0491 | 0.65 |
| quality level | 1.0102 | 0.9603 | ||
| quality level TS | N/A | |||