2014 Annual report
RU

Reliability and Quality of Rendered Services

In 2014, the service reliability and quality indicators established by the executive authorities of the Russian constituent entities in the field of state tariff regulations pursuant to the regulations of all branches of JSC IDGC of the North-West were achieved (composite index K is equal to zero or high).

Service reliability and quality indicators
Branch Indicator 2014 Service reliability and quality composite index, K composite
target actual
Arkhenergo reliability level 0.0982 0.0486 0.65
quality level 0.8975 0.8367
quality level TS 1.5490 1.1300
Vologdaenergo reliability level 0.0632 0.0308 0.65
quality level 0.8975 0.7395
quality level TS 1.3406 1.0700
Karelenergo reliability level 0.2750 0.0616 0.65
quality level 1.0102 0.8802
quality level TS N/A
Kolenergo reliability level 0.0437 0.0537 0
quality level 0.8975 0.9275
quality level TS 1.5418 1.0800
Komienergo reliability level 0.0315 0.0272 0
quality level 0.8975 0.7838
quality level TS 1.2118 1.1000
Novgorodenergo reliability level 0.243 0.1390 0.65
quality level 1.0102 1.0018
quality level TS N/A
Pskovenergo reliability level 0.0940 0.0491 0.65
quality level 1.0102 0.9603
quality level TS N/A