Quality Policy

The Company believes that its priority is the formation of an effective distribution grid complex, continuous improvement of the quality and availability of services; the Company understands the quality as compliance with technical requirements to ensure electricity transmission, as well as maintaining a high level of customer services.

Achievement of the priority target is ensured by the effective quality management system that is based on the process approach and consistent with the principles and requirements of international standard ISO 9001:2008 (GOST ISO 9001-2011).

In 2014, IDGC of the North-West successfully passed regular compliance audit confirming the effectiveness of the existing quality management system.

JSC IDGC of the North-West quality policy generates the basic principles of improving the quality of services:

• systematic identification and fulfillment of customer requirements, improvement of customer service quality;
• continuous enhancement and improvement of the efficiency of the Company’s management system through the application of modern management methods;
• optimization of production and management processes;
• continuous improvement of the level of personnel competence and creation of favorable conditions for involvement of every employee in the Company’s activity;
• the most efficient use of resources;
• development of long-term, stable and mutually beneficial partnership with suppliers;
• management decision-making based on continuous analysis of operations results;
• maintaining a high level of corporate values.

All activities implemented in JSC IDGC of the North-West are carried out with regard to the approved principles of the Quality Policy.